سياسة الخصوصية

Privacy Policy

Last updated: 2026-11-06

This policy explains how Madar Technology ("Madar", "we") handles data on madar-technology.com and in the WhatsApp Business connection and automated reply service we provide to businesses. We are based in the State of Kuwait.

Our role

We provide automated replies for client businesses (such as YShaleh). The client business owns the relationship with its customers; we process messages on its behalf and only on its instructions.

Data we process

• WhatsApp messages: the sender's phone number and message text when they message a client's WhatsApp Business number, received through Meta's WhatsApp Business Platform.
• Client business data: its services, availability and approved answers, so replies come only from that information.
• Contacting us: what you send us yourself by email, WhatsApp or the "Start a project" form.

How we use it

• To answer customer questions on behalf of the client business and hand over to its staff when asked.
• To avoid duplicate replies and troubleshoot technical issues.
• To respond to project and support requests.

We do not sell data or use client customers' messages for marketing or for anyone else.

Sharing

• Meta (WhatsApp) to deliver messages.
• Google Cloud / Firebase for hosting servers and databases.
• The client business the customer contacted, since the conversation belongs to it.

Retention

Technical server logs are deleted automatically after 30 days. We keep only the message ID, without its text, to prevent duplicate replies. When a client ends the service, we delete its data within 30 days.

Security

Access keys are kept in a secrets manager, connections are encrypted, and every incoming webhook is checked against Meta's signature.

Your rights

You can ask to access, correct or delete your data. See the data deletion instructions.

Contact

Email support@madar-technology.com or WhatsApp +965 5563 5688.